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We are seeking a highly strategic and experienced Director of Claims to lead the claims and recovery function within our Credit Insurance business.
This role is responsible for defining and executing the claims strategy, ensuring efficient claims handling, optimizing recovery outcomes, and aligning claims activities with underwriting, risk, and legal functions. The position plays a critical role in managing portfolio risk exposure and supporting the company’s financial performance.
Key Responsibilities
- Define and execute the claims and recovery strategy aligned with the company’s risk appetite and business objectives
- Lead the management of complex and high-value claims, including insolvency, restructuring, and litigation cases
- Oversee and optimize the end-to-end claims lifecycle, ensuring operational efficiency, reduced turnaround time, and improved loss ratios
- Develop and implement recovery strategies, including negotiations, settlements, and legal actions
- Integrate claims insights with Underwriting, Risk, and Finance teams to support credit risk decisions and portfolio management
- Conduct and apply solvency and financial analysis of debtors to guide claims and recovery decisions
- Drive continuous improvement initiatives, including process optimization, automation, and data analytics capabilities
- Ensure compliance with regulatory requirements and internal governance standards
- Manage relationships with external legal partners, regulators, and key stakeholders
- Build, lead, and develop a high-performing claims team, fostering a culture of accountability and excellence
