SWOT Hospitality is seeking to recruit for the
Monasty Hotel, Autograph Collection in Thessaloniki
Guest Relations Agent
About the role:
- To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
- Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
- Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
- Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
- Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
- Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
- Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
- Able to evaluate and select among alternative courses of action quickly and accurately