Information Manager, Dialer Controls & Operations is a temporary position supporting dialer administration and campaign operations. This role oversees LiveVox and AWS/Amazon Connect activities, validates launches, optimizes contact strategies, and uses performance data to reduce operational and compliance risk. *Information Manager, Dialer Controls & Operations Responsibilities:* * Administer LiveVox and AWS/Amazon Connect dialers, including campaign setup, outbound dialing, SMS/HCI/MO strategies, configuration, troubleshooting, and migration activities. * Verify campaign builds, required controls, launch readiness, result reconciliation, and error resolution. * Develop and optimize contact strategies covering campaign sequencing, dialing methods, segmentation, timing, capacity, and channel utilization. * Provide technical oversight, establish procedures and job aids, assign ownership, and validate daily team work. * Monitor campaign performance, identify trends and root causes, and implement data-driven improvements. *Information Manager, Dialer Controls & Operations Qualifications:* * Hands-on experience with LiveVox and AWS/Amazon Connect. * Knowledge of dialer administration, campaign configuration, outbound dialing, SMS/HCI/MO strategies, troubleshooting, and platform migration. * Strong controls and validation expertise focused on operational accuracy and compliance risk reduction. * Demonstrated expertise in dialer strategy and optimization, including segmentation, timing, capacity, and channel utilization. * Experience leading or developing dialer administrators, establishing procedures, and using analytics for performance management. *Perks and Benefits:* * Medical, Dental, and Vision Insurance. * Life Insurance. * 401(k) Program. * Commuter Benefit. * eLearning and Ongoing Training. * Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.