People & Workplace Operations Associate

About the role

We’re looking for a People & Workplace Operations Associate who will be responsible for creating a thoughtful, engaging and reliable employee experience at AllTrails. Reporting to the Manager, People & Talent Operations, this role supports programs across the employee lifecycle and serves as the day-to-day office liaison for the AllTrails San Francisco office.

The ideal candidate is highly organized, service-oriented, and energized by being out in front of employees. They’re adept at balancing detailed operational workflows, facilitating employee connection, and overseeing the practical needs of a hybrid office environment. They are a welcoming first point of contact who keeps work moving, identifies opportunities to improve processes, and partners effectively with People, IT, vendors, and employees across the company.

 

What you’ll do

People Operations

• Coordinate employee lifecycle workflows, including interview scheduling, preboarding (background-check coordination, I-9 verification, materials, leading orientation), and offboarding

• Update employee records, process data changes in appropriate systems and support recurring compliance checks in support of established People workflows

• Coordinate leave administration and escalate policy or complex cases

• Support People programs and special projects, such as intern operations and employee lifecycle process improvements

• Act as a culture ambassador and drive initiatives to build community across the company

• Identify recurring issues and recommend practical improvements to automate manual tasks wherever possible, such as creating repeatable templates, making People processes more efficient, consistent, and employee-friendly

• Respond to employee and manager questions through People Operations channels and route more complex questions to the appropriate People team partner

Office and workplace management

• Serve as the primary day-to-day point of contact for daily workplace operations, including office supplies procurement, pantry maintenance, shipping and receiving, and tracking related spend and expenses

• Oversee facilities maintenance, cleaning, repairs, and general office-related requests to keep the workplace safe, functional, and welcoming

• Provide onsite operational support and act as host during office events and team gatherings (note: role does not own event planning)

• Maintain thorough documentation and standard operating procedures to ensure business continuity and eliminate single points of failure

What you bring 

• 2+ years of relevant experience in People Operations, HR administration, workplace operations, or a related operational role; direct People Operations experience is preferred

• Strong organization and attention to detail, with reliable follow-through across recurring processes and day-to-day requests

• A service-oriented, approachable style and the judgment to handle confidential information thoughtfully

• A natural connector and confident communicator: comfortable speaking up in group settings, hosting or emceeing a gathering, and building rapport quickly with people you've just met. 

• Clear communication skills and the ability to partner with employees and cross-functional teams

• Confident balancing hands-on office needs with employee lifecycle and administrative work

• Capable of working onsite at our San Francisco office every Wednesday, with flexibility to come in on additional days as needed to support office operations and welcome visiting employees and teams

• Curiosity and initiative to spot process gaps, document workflows, and suggest practical improvements

Bonus points

• Experience with Rippling is a plus; familiarity with Slack, Google Workspace, and Glean, or ability to learn new tools quickly, is also helpful