Room Service (TOS)

Voulgaris Hospitality Group is looking for a detail-oriented and enthusiastic individual to join our team as a Room Service professional. In this role, you will play a crucial part in ensuring that our guests receive exceptional service in the comfort of their own rooms. With a legacy of over 50 years in the hospitality industry, Voulgaris Hospitality Group prides itself on delivering quality service with a strong focus on our guests' needs, and we are looking for someone who can contribute to this mission.

As a Room Service professional, you will be responsible for taking and delivering orders, providing information about menu items, and ensuring that every aspect of the guests' room service experience is top-notch. Your role will require excellent communication skills, a customer-centric attitude, and the ability to work efficiently under pressure.

Join us as we continue to set the standard for hospitality excellence and create memorable experiences for our guests.

Responsibilities

• Take room service orders from guests via phone, ensuring accurate communication of their requests
• Prepare and deliver food and beverage orders to guest rooms in a timely and courteous manner
• Provide information about menu offerings and answer any guest inquiries
• Ensure that all orders are prepared according to company quality standards and presented attractively
• Maintain cleanliness and organization of the room service area and equipment
• Handle guest feedback and concerns promptly and professionally
• Collaborate with kitchen and housekeeping staff to ensure smooth and efficient service delivery

Requirements

• Previous experience in a room service or similar role within the hospitality industry is preferred
• Excellent customer service and communication skills
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Knowledge of food safety and sanitation regulations
• Flexibility to work varying shifts, including evenings, weekends, and holidays
• Positive attitude and commitment to providing exceptional service to guests